Frequently Asked Questions
| Q1: | Which campsites do you recommend? |
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We recommend you visit ukcampsite.co.uk as they have a full list of campsites in the UK. Return to top of page | |
| Q2: | Where is drivemycamper.com located? |
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We are based just outside Smallfield in Surrey. We are about 20 minutes from J6 of the M25 and about 10 minutes from J10 of the M23. Get directions here. Return to top of page | |
| Q3: | How do I make a booking? |
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The easiest way is to use our online Reservation page. Alternatively, please feel free to telephone us on 01737 224168 or send us a message. Return to top of page | |
| Q4: | What type of Camper Vans do you have? |
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Our campers are all restored 1971 Type 2 VW Camper Vans.
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| Q5: | How many people will the camper sleep? |
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The campers will sleep 4. Should you decide to hire one of our awnings, they have an integrated inner sleeping compartment which will sleep an additional 2 (making it 6 in total).
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| Q6: | What is the minimum age for drivers? |
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All drivers must be aged 25 or over and must have held a full driving licence for a minimum of 24 months. Return to top of page | |
| Q7: | What is included in the hire price? |
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The hire charge we state on our Rates page includes the following: i. the camper (which includes cooking utensils, cutlery, crockery glasses etc.); ii. driver insurance (subject to our Terms & Conditions); iii. VAT; iv. 70 miles per day (each additional mile after that is charged at 20p per mile); v. Calor Gas for use in the camper (eg cooking); and vi. AA full breakdown cover for peace of mind. Return to top of page | |
| Q8: | What do I need when I collect the camper? |
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For EACH driver we will require BOTH parts of driving licences with photograph as well as a utility bill each, less than two months old to confirm the addresses on the driving licenses. Return to top of page | |
| Q9: | I have points on my licence. Can I still hire a camper? |
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Normally this can be arranged but please contact us before making a booking.
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| Q10: | Can the campers be taken to mainland Europe? |
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No, all campers must stay in the UK. Return to top of page | |
| Q11: | When can I pick up and return the camper? |
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You will be allocated a timeslot for collection once your booking is complete. Please refer to your confirmation email or log into your account for the details. Campers must be returned on the return date at the time specified by DMC (which you will be informed of when you collect the camper and, in any event, will be before 11.30am unless agreed in advance). Return to top of page | |
| Q12: | What are they like to drive? |
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They are not particularly fast, cruising comfortably at 60mph. But don't forget that the journey should be as much fun as the destination!
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| Q13: | What type of fuel do the campers take? |
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All of our campers use Unleaded petrol. Return to top of page | |
| Q14: | Are the campers equipped with CD players? |
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Yes Return to top of page | |
| Q15: | Are your campers equipped with seatbelts? |
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Yes, our campers are all equipped with modern seatbelts that are suitable for most types of child seats and booster cushions Return to top of page | |
| Q16: | What cooking facilities do the campers have? |
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Each camper is equipped with a three ring gas cooker and a sink. Return to top of page | |
| Q17: | How is the stove and cooker fuelled? |
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Calor gas - gas is included in the rental price. If you run out of Calor gas then you should replace the bottle from a Calor gas dealer (eg camping shop or hardware shop) and we will refund you the cost on your return (providing you keep the receipt) Return to top of page | |
| Q18: | What happens in the event of a breakdown? |
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All the campers are serviced regularly but in the unlikely event of a breakdown all vehicles are covered by AA Relay. If the AA is unable to get you going, then we may either replace the Van (subject to availability) or refund the remaining part of the hire period. Return to top of page | |
| Q19: | What do I need to bring? |
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The campers are fully equipped but please refer to the inventory for full details. You will need to bring sleeping bags or bed linen as well as pillows and towels. Please bear in mind that these campers are not huge vehicles and therefore space is limited so we do not advise you to bring too many bulky items. It’s also worthwhile remembering that once you have stopped, if you have hired an awning, the available space doubles! Please do not forget your driving license for every driver (both parts) and proof of address for every driver, verifying the address on the driving licence. If you are not leaving your car with us, we will need to retain one driver’s passport. Return to top of page | |
| Q20: | Can we take our pet with us in the camper? |
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No, unfortunately pets are not allowed in our campers.
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| Q21: | What are your terms of hire? |
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Please click here to see our Vehicle Rental Terms & Conditions. Please click here to see our Shop Sales Terms & Conditions. Return to top of page | |
| Q22: | Could we leave our car with you when we collect the camper? |
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Yes, at your own risk. There is no additional charge for this service. We operate from a secure lock-up unit which is covered by 24 hour CCTV recording. Return to top of page | |
| Q23: | Are you able to pick us up from the train station? |
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Yes, we can pick you up from Redhill station, which has frequent services and is only approximately 30 minutes outside London. If you are coming by train (and therefore not leaving a car behind), you will need to leave one driver’s passport with us.
Please confirm this arrangement with us when you book.
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